Frequently asked questions

How do I order?


You can purchase your bouquet(s) easily and securely through this website, or through our Etsy page.




How much is delivery and how long will it take?


Delivery is free throughout the UK, and orders are processed within 1-2 working days. Orders are posted with Hermes tracked delivery so should arrive within 2-3 working days. International delivery is available for a small fee, and International orders are sent via Royal Mail International Tracked.




How do the flowers get delivered?


Our Letterbox bouquets are beautifully wrapped and handily packed in a parcel that fits through a standard sized letterbox. Our Deluxe bouquets are sent in a normal parcel and arrive unassembled, allowing you to style them in your favourite way easily match with other arrangements. If purchasing a vase, the vase will be posted with the flowers but will arrive packaged separately.




Do you accept returns?


If you have any returns queries, please email us at fleurducoeurblooms@hotmail.com within 10 days of receiving your order and we'll be happy to help.




Can I send a personalised message?


Yes - when you order you'll be able to write an optional gift card message. This will be handwritten in a beautiful card.




Can I leave a review?


Yes! We'd love to see your bouquet photos. You can leave us a Google review here: https://bit.ly/2FVrgyR Or if you make a purchase through Etsy you can create an Etsy account and leave a review after approximately a week.




How tall are the flower stems?


The stems measure between 35cm and 80cm. If your stems are too big for your occasion, you can use wire cutters or bend the end of the stems for flexible use.




How can I contact you?


Please email us at: fleurducoeurblooms@hotmail.com For la Couture queries, please email: fleurdelacouture@hotmail.com




Are the flowers delicate?


Some flowers are delicate and may break if they are handled too roughly, just like normal flowers. Please handle them with care. However they are artificial of course, so are more hardy than fresh flowers.




What's an ideal height for my vase?


Letterbox bouquets: The vase we use in our pictures is 29cm tall, with a 9cm neck. A vase similar to this size would be perfect. Deluxe bouquets: The vase we use (and the one you will receive if you purchase one) is 25cm tall. If your vase is different to these sizes, you can gently bend the stems or cut them with wire cutters.





Welcome! We offer free delivery within the UK.